Frequently asked questions
This page includes a series of questions that are commonly asked by our customers and covers topics including product or service usage, business hours, prices, and more.
- Q: My mother puts all medications in the refrigerator. Should all medications be refrigerated?
- A: Proper storage of drugs is always on the label of a certified pharmaceutical. Follow those guidelines which may, in fact, call for refrigeration.
- Q: I live in a house with no children in it, why do I have to suffer with those “child proof” caps when I want to take my medicine?
- A: Tell your pharmacist and request no child proof caps on all of your medications.
- Q: If I get confused about what I can eat and not eat and certain side effects with my prescription, what should I do?
- A: Our outpatient pharmacies have a designated quiet area for person and confidential consultations for patient and pharmacist discussions.
- Q: Can I have medications delivered to my home?
- A: Yes. We can securely deliver your medications to your home at no extra charge. The process usually takes 1-2 business days controlled refills.
- Q: How do start using the home delivery service?
- A: Call our pharmacy or request delivery while at one of our pharmacy locations. Please verify the address you would like medications shipped to prior to each delivery.
- Q: What should I do if I have an adverse reaction to a medication?
- A: Contact your doctor or pharmacist as quickly as possible. If the symptom is life-threatening, call +264(63)272027.
- Q: Do generic medications work the same way as the brand name products?
- A: Generic medications must pass the rigorous standards established by the Federal Drug Administration (FDA). The generic product must be shown as equivalent to the brand name product. Inactive ingredients and the appearance of generic medications can vary from their brand counterparts, but these changes must be proven not to affect safety or efficacy. Generic medications are equally effective and often more affordable for patients.
- Q: How do I dispose of expired medications I am not taking anymore
- A: If throwing away medications at home, do not flush or pour unused medications down the sink or drain. It is preferred to dispose of unused medications at your local pharmacy. Noncontrolled substances can be dropped off at our main hospital and Westwood pharmacy locations, which participate in a drug take-back program. Contact your pharmacist for further instructions on disposing of controlled substances.